Shipping & Returns
Clear, straightforward policies — so you can shop Alverio with confidence from checkout to delivery and beyond.
Shipping
We ship across the United States. Orders are processed within 1–2 business days.
Standard delivery typically arrives in 5–10 business days. You will receive a tracking number by email once your order ships.
Enjoy complimentary shipping on orders over $5.
Returns & exchanges
We want you to love what you ordered. If something is not quite right, you may return eligible items within 30 days of delivery for a refund or exchange.
Items must be unused, in original packaging, and in resalable condition. Personalized or final-sale items may not be eligible.
To start a return, email us at contact@alverio.us with your order number and reason for return. Our team will guide you through the next steps.
How returns work
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Contact us
Email contact@alverio.us with your order number and the item(s) you wish to return.
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Receive instructions
We will confirm eligibility and send return shipping details if applicable.
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Ship your item
Pack items securely in original packaging and send them back within the return window.
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Refund processed
Once inspected, approved refunds are issued to your original payment method.
Need help with an order?
Our support team is happy to assist with shipping updates, returns, or product questions.