FAQ
Quick answers about orders, shipping, returns, and shopping at Alverio. Cannot find what you need? Contact our team anytime.
How long does shipping take?
Orders are processed within 1–2 business days. Standard U.S. delivery typically takes 5–10 business days after shipment. You will receive tracking information by email once your order is on its way.
Do you offer free shipping?
Yes — we offer complimentary shipping on qualifying orders. The minimum order amount is shown at checkout and on our Shipping & Returns page.
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items should be unused and in original packaging. Email contact@alverio.us with your order number to start a return.
How can I track my order?
When your order ships, you will receive a confirmation email with a tracking link. If you need help locating your shipment, contact us at contact@alverio.us with your order number.
Can I change or cancel my order?
Contact us as soon as possible at contact@alverio.us. If your order has not shipped yet, we will do our best to update or cancel it for you.
How do I contact customer support?
Email us at contact@alverio.us or use our Contact page. We respond to most inquiries within one business day, Monday through Friday.
Still have questions?
We are here to help. Reach out and a member of our team will get back to you shortly.